Forum: Get*It

hello I'm working with get.it 4.2.3 and sc 6.1.5 I need to close the window iexplorer when anyone close the sesion on get.it I find this script...

Do you have any experience working with this configuration? A Get-IT application connecting to Service Center Application that makes an...

Get.Resources 4.2.3 SC 6.1.3 Recently, any attachments that are being sent from Get.Resources to SC are not being attached to the ticket. I see...

Hi, We are using GetResources 4.2 with AC5.0. Is it possible to create maps and to post documents to sharepoint by using webservices width...

Hi All, Does anyone know if there is any Get-Answers Troubleshooting Documentation available? I have been searching the HP Support website and...

Hi, I have a form where i have any links to other tables... each link has its value true in the parameter clear but this value only...

Hi, I Have a few questions about Get-Services. 1-Does get-services consume any license ? 2-To enable any user to access Get-Services, how...

Anyone interested in helping me out part time ALL remote with GS let me know. Must reside in the US. Call Ian on 410-212-4733. Thx

I have installed get.it 4.2.2 with tomcat 5 using tomcat 5 for both my web and app server. Peregrine is telling me that tomcat will not be able to...

Hi all, Did anyone try to run OAA 4.1 on Tomcat5 instead of Tomcat 4 ? Any experience feedback will be great on that topic. regards Geert

On the Call Detail screen, it's possible (if the Ticket Close button is enabled) for users to close tickets. I want to try and have a pop-up that...

Is there a way to force users to change passwords when they login to GetIt?

I wish to change the order of buttons presented on the bottom of Call Detail Screen in Get.Services (select Ticket Status, view a record). If the...

We are on GetIt.Services 4.1, having upgraded from 4.0 sometime last year, the documentation talks about change management functionality being...

Hello, I am trying to construct an URL that wil open a specific incident in Get-Services 4.1. According to the manual it should be posssible to do...

Hello, I followed the installation as described in the guide. I'm using an Oracle 9i database, Apache-Tomcat and Get-Answers 4.1.2. The installation...

Caused by an expired Java Cryptography Extension (JCE) 1.2.1 products affected: Get-Services 4.0.2, others...? More info on:...

With the new Web Tier for SC6 out what will be the future of Get Services?

Is anyone running or tried to run GET-IT on a wireless Windows CE Device?

RightAnswers has been trying to sell us their product to take place as our knowledge base. The interface and integration looked nice but they didn't...

Hi All, Has anyone successfully implemented GetAnswers? We're about to start implementing for our client and were wondering if anyone has...

Does anyone have documentation for teh GetAnswers/ServiceCenter integration? I cannot find anything on Peregrine's website. Specifically looking...

Hi all, I've a problem with my web portal (IIS5, TOMCAT, OAA 4.0.1) on which I've set the windows authentication. On the local lan no problem of...

Hi There, Does anyone know of a document that describes exactly how much tailoring you can do in Get Resources without buying Studio. Also,...

Does anyone know where studio originated from? There are many form objects and details that have absolutely no documentation from Peregrine. This...

Hi there, Has anyone incorporated the category,subcategory, product type and problem type levels from incident mgmt into Get Answers? I'm...

A am trying to determine the level of effort to enable a process in Get Answers. Specifically, making feedback mandatory (or prompting for feedback)...

Hi there, My customer is looking into acquiring Get Resources and Get.it for change Mgmt to work with modules in SC. I don't know much about the...

Hi! We have been using get.it for a while, mostly for non-sc users to create incidents directly to a specific assignment group. The fields they...