Important message for new users. Due to increased number of spammers registering and infesting my forum with spam I have decided that ALL new users must be approved by me. So when you register you cannot post until I have verified your account. NOTE: New requirement. You must provide a reason for wanting to join the forum. If no valid reason or reason is not written in english I will not approve your account. NOTE! If you are using a challenge/response system on your email that require action from sender then you will NEVER receive the required activation emails from the forum unless YOU yourself add the forums administration email address to you whitelist. I will NOT do the action for you. If you use a throw-away email account to register your account will be deleted without warning. Thanks for understanding and I appologize for the inconvenience and possible delay this means.
Hi Guys, In light of all the questions about downloads and documentation for the SM 7.00 products, I thought I'd post a welcome letter from HP...
I can close an incident with JS when manually running a script using doAction("close") However, when I use the same JS and run it from a...
We have SM setup to sync with AD. The problem is we have recently added two users to AD, but they are not showing up in SM. This was working fine...
I am using Scheduled Maintenace Task to automatically create a monthly Request Quote ticket. However, the users have to manually add the line items...
Escalated interactions are still showing up in the helpdesk queue. Once an interaction has been escalated it should disappear from this queue. I...
The "global variables" like $G.xxxx are only available for 1 session. I need a variable available for all login sessions. If 1 session modified...
Hi, I am on 9.3. Just a very quick question, in script library if i want to write a script that queries if a field contains a certain string,...
Hi, I have a qbe list and the toggle multiple selection is turned on. If I select mutliple records from the list, is there a variable that stores...
No notifications are not being sent from SM. How can I get this service working again? The last notification to be received was 3 days ago (i just...
Hello, I have a scenario that updates contacts in SM. But the contact associeted to CI does not update on this scenario. Can any one help me? ...
Hello, Can anyone help me in resolving this problem: -when an ess user enter an interaction from ess interface, I would like that if he choose...
Hi All, When i select approval inbox from Service Desk in menu. I got errors as attached in jpeg. Kindly suggest on this issue. RE,...
Hello All. Can anyone share some thought on this? I need to figure out a way to do a search/export of all open-linked interactions that have...
I have a problem when I am creating problem task from problem. When I create a task the assignmentgroup from the CI is put into the assignment...
I'm in one of those situations where your boss says "Here - support this!" No budget and/or time for formal training. No books that I can find...
Hello.. We are running SM7.11 When you go into a view and it is grouped by Assignment or so, The 1st group is showing up open each time. So you...
The SM web client returns a blank detail page while clicking a link of SD/Incident ticket. The same issue occures on selecting "Open New incident"...
I have an issue wrt the Mandanten. I wanted to separte the tickets (interactions & incidents) based on the department of the contact person. I have...
Thank you for taking the time to read. I created a macro that I want to trigger to the contact when and assignee (technician) has been assigned to...
Hello, We're working with SM 7.11 and we encountered an issue on operator records : the fields - user.login.count - password.errors ...
Hello Experts, I have a requirement where, My SLO is already paused and I want to resume it in future. I need an advise as to how to achieve...
Hi everyone, I'm having a problem with my CM module and I am not able to fix it. When I create a new change, any type, I fill all fields and...
hi! anybody has solution by subj? Thanks.
Hi all, I am looking for a way to find the max value of "location.code" via query in javascript (trigger). Is there a way to do that without have...
Hi Experts, First of all Happy new year :D I was just wondering if it is possible to have more than 1 loadbalancer in a...
Hey guys, I have just installed SM 9.3 with KM. When I tried to configure the KM Application Env fields, but I'm not able to see the required...
Hello! In my production system I'm often getting exceptions in sm.log file, e.g. - Exception occurred for method execute and XML request -...
We have a requirement to turn on PopUp validation messages in all Format Controls. We intend to do this with a mass update to set this flag and then...
Hi Experts, I installed and configured HPSM 9.20 with demo data and it is working fine with OOB data. Once I uploaded data from some other test to...
On incidents formatctrl functions in the ScriptLibrary context is called. Some of these are really slow. For example the library have a count record...
Hi All, I was trying to create a IM ticket using webservicves, ticket gets created successfully but, the related related SLA\SLOs wont run. But when...
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