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Everything HP related that does not fit into other forums.
Mike Sanders has released a new book.
Mike Sanders new book about ServiceCenter Javascript has been out now for some time. The book is as the other books in a handy format and spiral...
Mike Sanders has released a new book about ServiceCenter Javascript. Click on image to read more. I will soon post a review of the book.
Mike Sanders have written a new book.
Mike Sanders second book about ServiceCenter has been out now for some time, the title is "Customizing ServiceCenter 2". The book is as the first...
I have had the opportunity to read one of Mike Sanders books about ServiceCenter "Customizing ServiceCenter". The book is in a handy format and...
How are these things related? Maybe they are not, but there is some happenings going on. This 48Upper might be interesting. 3Par Acquistion...
Experts, Could any1 tell me about the licensing part of the HP RCM. If I buy the software from HP, how many default licenses I get for this. If...
Looking to integrate HP SM7 with a Windows mobile-based application. Any suggestions or recommendations? Thanks.
I was wondering if anyone had any experience with BP4SM and what thier thoughts are.
I am new to Peregrine and I am attempting to create a connection to a copy of an older database. I don't have the password so is there any way to...
Rubik solutions and Westbury join forces in delivering high quality IT Service Management solutions in the Benelux and Nordics region.
Having a issue exporting reports from report center that was created with Crystal reports. It will actually open the report, but after exporting the...
I've been trying to pursue the creation of a Tailoring 3 class. In the Support Webcast held by Peregrine yesterday, I asked about the viability of...
Hi... I was given an interesting question in a meeting to try and answer... are there alternative reporting applications to Crystal? I have worked...
I want to create a matrix to compare the features on all possible email solutions for SC/SM that exists today. But I can't remember the exact...
Preliminary agenda for Rubik Synergy09 Customer Event. Click here for registration.
We are looking at upgrading to SM7.x but before we can move forward, I have been charged with looking at Remedy. Has anybody looked at Remedy and...
I am interested in learning how to develop SC solutions and admin configurations. I have looked around but I can not find any information on whether...
I'd like to know how some of you would cope with my current scenario. My Director wants to boost moral for certain members of the helpdesk. In an...
We're currently doing a technical assessment of various Knowledge Management tools, I would like to know what Knowledge Management tool you are using...
Which countries are the books selling in? How about China? Or is there any ebooks about SC? Thanks.
SCAuto has been configured to create interactions from inbound emails. However, when other ServiceCenter emails are sent to users that have Out Of...
Does anybody have any experience with TBSM ? Is it possible to apply counters in TBSM? Ie. can TBSM filter the events so that if the same event...
I have showing open.time and close.time from the probsummary table in the report. If we compare those values with what we have on the ticket screen...
Read more here.
Can anyone explain, that when I log in on a ServiceCenter 5.# server, and then display the $G.cm3r.environment (which contains a cm3profile), the...
Hello I have some questions about SC and AC to rise up the service level of IT service in my enterprise 1. what the difference between...
Hi everyone, Does anybody knows how to customize the search formats of cm3r in SC 4.1? It happens theres is no format control, links, or...
Does anyone know if there will be something like the Peregrine Syergys/conferences we had in the past?
Statoil and Rubik Solutions are expanding their relations with a new and important deal Read more.
Is anyone running SC6.2 on RHEL 4.0, If so how is the performance of the application, What would you suggest would be the best high performing...
Does anyone know/heard/guess when SC 6.2 is being released?? Thanks.
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