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Thread: no fill for field action with conectIt

  1. #1
    Junior Member pelopennes's Avatar
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    Sep 2002
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    Germany
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    Default no fill for field action with conectIt

    Hallo together,

    we actually use SC 5.01 and CIt 3.0.1, we have a mapping to create open
    Incidents with the default mapping problem open.
    Like the default mapping we use the fields action,2 and action,3 to fill
    the incident description.
    All other fields are filled and the incident is create fine but the field action have no entry.
    Peregrine says we must use the Variable $pmc.actions and have to use some professional service to fill this field, :cry:
    does anybody knows what kind of service this can be?

    I think it must be coded on the formate control of the form problem open who is used by the pmo?

    best regards
    R. Schmied

  2. #2
    Administrator tommy's Avatar
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    Default

    Quote Originally Posted by peregrine
    a load of .....
    You don't need action,2 and action,3 (remove those from the map)
    You only need action which is an array.
    Best regards Tommy
    Blog - - ITIL certified - Accredited Integration Specialist – HP OpenView Service Management

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