Global variable $G.itil

[sigtb02]

What is the variable used for :



$G.itil=false in login.DEFAULT

[eisefr]

I never seen that.

Dosn't look standard to me...



But i am only using SC3.

Maybe its different in SC4?



Frank

[tommy]

sigtb02 wrote:

What is the variable used for :



$G.itil=false in login.DEFAULT

As far as I know it is used to enable ITIL standards to be used in SC.

[harn145]

The variable $G.itil was introduced in SC3.0SP1 - the "itil" release. It was never actively announced and has only been used sporadically, mainly because SP1 was still very "buggy".



I personally believe that $G.itil has been cought up with by the changes made to the screlation applications, as the variable is only used in apm.edit.problem (panel: setup.relation) to define the type on relation. But starting SC3.0SP3 (or SP2, I'm not completely sure), all screlations are made "two ways", so the exception on the relation panel has become obsolete.

[ejc0275]

Speaking of the ITIL standards - does anyone really know what that means, other than what the acronym stands for and that they are "european standards for helpdesk" Im looking for some practical applications of the concepts.



Regards.

Emily

[tommy]

You can read more on the official website:



Official ITL website







[Edited by admin on 23-05-2002 at 17:25 GMT]