Sending an eventout record whenever a problem is closed

[kobear]

I posted this question on the newsgroup and got some lukewarm response. For some reason I am having problems with this....



I want to have SC send a custom event (named "foo", for instance) to the eventout queue. This is so that I can pick it up with a VB application using SCAuto/SDK.



How would I go about doing this? I assume that I would need to do the following:



1) Register an event named "foo",

2) Create an event map for "foo",

3) Create a macro for whenever PM tickets are saved to call a RAD application

4) Duh.... What next.



What RAD application would I call to generate this event? And are the steps above the proper way to do this?



Or - can I just save a record directly to the eventout table and have SCAuto pick it up????



Thanks for your help.

[tommy]

You should call the application axces.write with following parameters:



record = $file

name = foo (ie the name of the event to write)



optional: string1 = ^ (the seperator character)



Personally I call it from subroutines in format control. I have not tested this from a macro.

[kobear]

Do I need to register and map the event "foo" in this scenario? I am having problems doing that.



I have read the Guide to Event Services, and like most Peregrine manuals, it is of limited value.



Can you tell this is my first time with event services??

[tommy]

No........Well Yes :grin:



Don't worry I had the same problems. What I found was that certain global lists need to be updated when adding a new event. I just haven't figured out which one ???



So what I usually do is goto globallist file, update all with an expiry date of yesterday, then I goto the schedule file and make sure that the background process LISTER is run. If this does not work I restart SC.



You can test the axces application with an OOB event just to make sure everything works. Then You can worry about calling the correct event.

[kobear]

Yeah - actually in the meantime, I modified my subroutine to name = email, and that sent a record properly.



I will have to play with it some more, but thanks for the help.



I will post back with success or failure.

[kobear]

One of our other developers restarted the development system, and will wonders never cease.... The custom event now works.



I guess that was the problem.



Tommy - Thanks for all your help.

[tommy]

Great, You just let me know if You can help you any further.



I have worked with events for almost a year now. I am working on several projects to build a bridge between our SC and 2 suppliers helpdesk applications (1 SC and 1 Clarify). Whenever either we or the supplier opens a ticket or updates a ticket it is send across to the other system.