Sending Mobile Phone SMS messages

[andyjhill]

A quick question - does anyone use SMS mobile phone messaging as part of their SC set-up. The objective would be to SMS message different groups of people (depending upon assignment) whenever a P1 Incident is raised. Has anyone any ideas on how best this can be achieved using SC.

Thanks

[fid509]

I heard of 2 things that can be done.

1°) send an email to an 'email to SMS' gateway. There are some commercial solutions for that on the web. Maybe you can find some free software stuff if you can provide the hardware?

2°) I once encounterd a "quick-and-dirty" solution where an Oracle trigger was launched for P1 tickets that copied some information to another database that was used by an SMS gateway.

3°) The Peregrine solution with events? For the moment, I never have seen such a solution at work.

[andyjhill]

Thanks for this - am now in the process of investigating other applications that use this functionality in order to piggy back on their experience.

Thanks Again :D

[kalradeepak]

Best way to send SMS through service center events but to achieve this you must have SCAuto license which will be a gateway between service center events and SMS sending software.

Let me know If you need any other additional information

[Maggie]

Hi,

Here's how we do it:

We have dummy operators with email-adres Uniksms@<domainname>

(we run Sc on aix, 'niks' means 'nothing' in Dutch, is how the peple who made this, think of unix;-)

in the subjectfield of the email we put the telephonenumber and message, in a certain syntax.

We use Notes on for mail, and it had a smpt listener active for smpt mail from others. A notes agent picks up all the messages send to 'uniksms', converts them, and passes it to an application handling sms.
On unix we can't do the same directly for a lot of reasons, not important here.

We us this for all Prio 1 incidents, sms-ing to Incident Managers and some other guys who want to be informed direclty. A mail macro in Sc just sends an email to a dummy operator, passing number and message in the subjectfield. Other applications on aix also use this also.

I am not too fond of this solution; when things go wrong there are about 8 places to look for a possible error.. but luckily that does not happen often.

And although we use this weird construction to handle the sms, I know there are simpler solutions available, making it possible just to email to a mobile number.
Various reasons will make that impossible over at our company, but I am sure for others this is easy, and you will have a construction of a mailmacro in SC, mailing to a fake operator with his phonenumber in the email-adres. Or something like that.

And like Deepak mentioned also; yes, we use Scauto/smtpmail to send email now, but if you don't have that, you will have to think of another way to get the message out the eventout-file.

[fjespersen]

There is a very easy way to send sms from SC - At least in Denmark...

Most major mobilephone operators supplies you with an email address for sms like phone numbe@supplier.dk (ex: 12345678@sms.tdm.dk).

Since most companies has one mobile operator , you can just use the mobile phone field and suffixe it with @supplier.dk. If there are more than one supplier, create a sms.address field on the operator.

Then you can just use smtp directly to send the sms.

[Maggie]

True and very easy, Holland has the same (like you say, most mobile suppliers).

This will not work for us, but that's due to the way things are set up at my company, unix-servers being in other domains, security issues... long story... so Notes is actually sending the sms-mail at the end, exactly as you descripe.

For your last remark: How would you get a standard Sc-mailmacro to mail to telephone/mobile-field instead of email adres?
That way I could maybe get rid of the dummy operators in SC...

Now I have a 'normal' Incident Manager operator 'Tom' with email adres Tom@mycompany.nl
And an operator 'Tom-mobile' with an sms-emailadres.


Any idea??

[Maggie]

Hmmm... while thinking of it, I already have the answer.

Thanx for the hint, though!

[tommy]

There is a very easy way to send sms from SC - At least in Denmark...

Most major mobilephone operators supplies you with an email address for sms like phone numbe@supplier.dk (ex: 12345678@sms.tdm.dk).

Since most companies has one mobile operator , you can just use the mobile phone field and suffixe it with @supplier.dk. If there are more than one supplier, create a sms.address field on the operator.

Then you can just use smtp directly to send the sms.

Are You sure? When have You tested that last?

I just tried 5 minutes ago and have still not received the SMS. I beleive most if not all danish mobile operators have closed the free email sms services. So in order to send en email to sms a dedicated SMS gateway is required.

[fjespersen]

Hi Tommy,

You are right - It hasnt been possible since may 1st 2002.

Description (in Danish ) http://www.tdcmobil.dk/portal/privat...ttet/index.jsp

Sorry

[mkristensen]

Just FYI, it only seems to be some of the operators in Denmark who has removed the possibility, since it seem to still work with Telia: 123456782@gsm1800.telia.dk

Best regards,
Michael

[tommy]

Yeah well TDC has not removed the posibility completely. They have just put a cost on it. If You want to pay 10.000 DKR initial fee and 4.000 a quarter then You can send all the emails to sms as You want.