IntraFlow from JCube

[tommy]

Is anybody using this product?



[Edited by admin on 05-04-2002 at 19:49 GMT]

[ejc0275]

Yes,

I am using this product - but just to fully disclose, I work for JCube. I was a little leary at first, being that I am a Peregrine Developer - and why should I need another tool to help me do my job!

The product is EXTREMELY useful for process development. For example, I was recently working at a Fortune 100 company who runs 6 separate help desks. They wanted to use the secondary assignment group field as a vendor assignment. They additionally wanted to track this assignment against SLA's - The major problem (aside from not owning the SLA module)was that they have 6 separate SLA's corresponding to each helpdesk. Using Intraflow, I was able to create 1 process to start and stop clocks, suspend tickets, and provide notifications. I then copied this workflow and made simple mofications. Using Intraflow, I was able to launch a separate workflow depending on the "company" or helpdesk that the call came from. All of this was done in 2 days. I imagine that if I had to code all of this in format control, it could have taken upwards of 2 weeks. I would reccomend this product for end users and developers alike.



I would be more than happy to answer any questions that anyone has about the product.

[jeppegotha]

Hi,

is it possible to have a demoversion of the product?

Does it work with ServiceCenter 5.0 ?

[tommy]

You should be able to get a testing period just contact Tom Foran. I can send you his email addrsss tomorrow.



I have tested it and one of my coworkes have tested it on SC3 and it looks good. It should work with SC5 - at least that was the message I got from Tom Foran when I asked the same question.

[dvdrie]

European customers can contact:



Symmetric IT BV Mobile Solutions

The Netherlands

Tel. +31-418-654954

Fax. +31-418-654959

www.symmetric.nl



Ask for Dennis van Drie



Free trial versions available!

On-line (live) webdemo on request!



And while you're at it aks about IntraPalm, the mobile solutions for ServiceCenter and AssetCenter!