Description missing when creating incidents

[TOMPASOD]

Hi!

We have been using get.it for a while, mostly for non-sc users to create incidents directly to a specific assignment group. The fields they had visible was brief.description and description. By "some" reason, now the description text does not get into sc, everything else does. I can see in the input evenst that the text is in the string but what can i check, any clues? :wink:
I have checked the eventmap and the specific input event record, all seems fine :roll:

Thx in advance!

//Tommy

[Martin]

Tommy

I recall some similar issues with Get.It and some other Event Services - the event record showed the data but it did not get loaded as expected.

The issue was caused in the format control SC was using - I had to add or change a calculation, possibly to suppress it if not gui()?

Hope this helps

[jeppegotha]

Hi!

We have been using get.it for a while, mostly for non-sc users to create incidents directly to a specific assignment group. The fields they had visible was brief.description and description. By "some" reason, now the description text does not get into sc, everything else does. I can see in the input evenst that the text is in the string but what can i check, any clues? :wink:
I have checked the eventmap and the specific input event record, all seems fine :roll:

Thx in advance!

//Tommy

I have seen a similar case. Check the description value when you are in the incident record (using the debugger:

d description in $file

) and see if the text is actually in field even if it's not displayed.

[fid509]

Are there TAB characters transmitted from Get-It? In SC it is impossible to do this but you can send TABS from Get-It (copy-pasted excel range eg.) to SC. It will get processed in the events and put in the database but it will not show the result on screen. The only thing you can do is to write a filter script in Get-It to get rid of the TABS before you send them to SC.

[TOMPASOD]

In my incident record I get a NULL value when trying with debugger d description in $file.

The thing is that I got the description in to the records before and I have not upgraded anything, probably done something with fc...?

//Tommy