Saving a text file when a PM ticket is closed

[kobear]

I would like to have a text file exported from ServiceCenter whenever a problem ticket is closed. This text file should just be a snapshot of the ticket when saved.



Does anyone know how I would do this? I imagine that it would be a subroutine in the Format Control, but which RTE call should I use?



Thanks-

[tommy]

Perhaps You can use DDE calls? I have NOT tried to use DDE calls yet.



Where would you have the textfile end up?



[Edited by admin on 22-04-2002 at 18:25 GMT]

[harn145]

Prologue

RTECALL's are designed so you could replace (parts of) the application set. Subroutines aways call an application.



Chapter 1

The way to export a problem ticket on close can be achieved many different ways, and it all depends on how you are going to use the data.



Questions to ask:

1. Is it time critical?

2. Do I need to complete ticket or just parts?

3. How must it be submitted?

4. Will it be processed further?



Chapter 2

Once you have answered the questions in chapter 1, you van decide the best approach. You can choose from the following:



1. RTECALL's from calculations in FC - dumping the info directly to a logfile.

2. Using the "axces.write" application called from the subroutines section from FC. Where you need to define maps.

3. A trigger on the problem file calling "axces.write".Where you need to define maps.

4. Using Query, Calculations and Subroutines to set up a new eventout record

without using maps.

5. Using RTECALLs to store (sections of) the problem record in a different table and "purge/achive" them on a certain interval.

6. Using the "post.fc" application (and link definition) to do the same as 5.



These are the main onces. There are ofcourse more possibilities, but these usually cover it.



Regards,

Jos