Connect.IT Email out

[htstock]

Does anybody habe used connect.IT Email to send messages from SC (eventout)?

I am looking for a example scenario.



[Edited by htstock on 03-12-2001 at 07:40 PM GMT]

[tommy]

Yes in our environment we have been sending mails with Connect.It for some time.



I can't provide you with a working scenario since some of the information depends on your own setup.



What do You want to know?

[htstock]

I want to split the text-string from SC eventout (example: ^email^sender^title^text) to the different fields used in connect.IT for Lotus Notes.

I am looking for the correct syntax in connect.IT to do this.

[tommy]

Ok, first of all I would like to know how familiar You are with Connect.It? This is to give me an idea as to how detailed I should describe how to do this.

[angharad]

Tommy, I am also trying to do something similar to this but to seperate the fields out from the body of the email to appear in pre-defined outlook form fileds(eg number, description etc), so that the recipient can simply respond to the email and then ServiceCenter is updated with the amended data.

Any ideas??

[TOMPASOD]

We use Connect.It 3.2 to send out e-mails from SC 4.0.9.

We generate automatic emails to some assignment groups when they have a new incident. The body is predefined, but in the subject we have some evaluating expressions, e.g. number.

We can also mail directly from an Incident to a user, with a more detailed information, e.g. number, description, subject, open.time, assignment etc., we do a lookup via the contacts file to set correct email address to the reciepient.

Currently we are testing a customized way of sending emails, the concept uses outlook directly, e.g. "mailto" command, where we populate the mail with all incident details, but with the difference that we not use connect.it to send it out, this has limitations but the reciepient can do a reply back to the sends outlook mailbox.

Althoug the big thing is to solve the import of mails into ServiceCenter. We want to import mail so that they generate a new call record. It is still the Helpdesk operator that choses which mails that will be imported. We have a working scenario for this, but if the mail have text-formatting the connect.it application hangs...... I do not think that it is possible to amend incoming mails to a existing call/incident. Do anyone have more information? :roll:

//Tommy