Contacts dropdown truncated when using the View User Data CA

[tommy]

Affected environment

Server rte: 4.0.5

Server appl: SC4

Server os: All

Client rte: 4.0.5

Client os: All



This happens when trying to add a contact record to an operator record through the Central Administration Utility, but not through the Wizard. For instance, if an operator ID were to change and the operator is updated, the contact record does not follow. Adding the existing contact from the drop-down is when the list is truncated.



There was a limit on the dropdown when using the DVD, therefore you were unable to see your full list because the client had reached its limit on the combo box. Development had actually increased the limit for select DVD component to return 512 entries. This was due to the fact that some of our customers had over 15,000 operator records and the client ran out of memory trying to build the list. However, the new limit of 512 is too small and development has opened SCR 16876 to increase this limit. In the meantime, the work around would be to:

1. Not use the View User Data button from the CAU menu

2. Replace the combox box with a fill object

3. Use the 4.0.3 gui client instead of the 4.0.5

[debb]

I received this work-around from support.



ADD A LINK LINE



1. Add the following link line to the contacts.g form:

-go to forms design and bring up the contacts.g form

-go to options, link

-on the next available link line add:

SourceField: contact.name

Format/File: contacts

TargetField: contact.name

-now highlight the Source field for contact.name link line and go to options, select line and add the following to the table fields:

SourceField(fill to/post from): contact.name

TargetField(Fill from/post to): contact.name

-save and exit the record.



MODIFY THE DISPLAY OPTION for ADD



1. Go to the display option for contacts.view

2. Bring up the display options for ADD. The display option number should be 1 with the action of add. Do not use the addsave displayoption.

3. At the end of the user condition add: or index("SysAdmin",$lo.ucapex)>0

This way only System Admin priviledges only get the Add button.



THE FUNCTIONALITY FOR YOU TO ADD YOUR RECORDS SHOULD WORK AS FOLLOWS:



1. Utilities, Administration, User Admin, User Quick Add.

2. Enter: test and click the ok button.

3. Click yes to clone another user.

4. Pick any user and click ok.

5. Click Add to the operator record.

6. Enter no to : Does test already have a contact.

6. Enter no to : Does test already have a contact.

7. Pick your contact from the downdrop and click ok.

8. Now that you are in the contact record, blank out the contact.name and employee id.

9. Put your cursor in the contact.name field, type in a few letters of a contact you want to clone and click find.

10. Now blank out the contact name and type in your new contact.

11. Click Add to add the new record. Do not click save or you will overwrite the original record.





ORIGINAL STEPS TO REPRODUCE THIS ISSUE.



1. Utilities, Administration, User Admin, User Quick Add.

2. Enter: test and click the ok button.

3. Click yes to clone another user.

4. Pick any user and click ok.

5. Click Add to the operator record.

6. Enter no to : Does test already have a contact.

7. Pick your contact from the downdrop and click ok.

8. Now that you are in the contact record, click cancel.

9. Click no to the popup.

10. Now click Add Contact.

11. Click yes to cloan another user.

12. From the down drop of the Contact popup window the customer only can view half of her contact records.