Here's a small tool that should provide a workaround for the known issue in CTI (DDE) integration with ServiceCenter 6.1 and 6.1.3

- ServiceCenter window stays minimized after incoming call
- ServiceCenter window stays in background after DDE command is called

You are free to use - own risk - no warranty

Please check for more details and download:
http://meintool.blogidoo.de/2006/10/...ter-dde-issue/


Have fun

Lars

P.S.
I tested it with ServiceCenter 6.1.3 (this is the ServiceCenter version it should work with)