Show Case - Print Ticket with JavaScript/SOAP

[outlance]

The following sample allows to print a ticket with JavaScript and a PHP SOAP application. It is actually only a show case with some limitations that we hope to solve very soon.

What does it do?

By pressing the “print” button on an Incident Ticket a browser window is opened. The JavaScript application parses a print template (looks like a smarty template) and calls the PHP SOAP application. The ticket data is displayed in the browser window.

Check out details on http://meintool.blogidoo.de/2007/01/...avascriptsoap/

I'm curious for any feedback.

Lars

[tommy]

Sounds interesting.

I filled out the form but did not receive an email.

[outlance]

Hi,

maybe it's SPAM-filtered..? I have sent you a link again to the e-mail address you entered in the form.

Greets,

Lars

[tommy]

Got it thanks. Also got the original mail later.

[outlance]

I would love to hear, if someone succeeds to test it

You can test it without installing the PHP SOAP application - you only need internet. Then it is displayed over 'http://www.outlance.de/scprint/prepare_ticket.php'

or you install it on your server, then you need to modify the following function in OuPrintTicket ScriptLibrary.

function printTicketSOAP(contentArray)
{
	var content = '';
	for(line in contentArray)
	{
		content = content + contentArray[line];
	}
	var url = 'http://www.outlance.de/scprint/prepare_ticket.php';
	var xml = "<SOAP-ENV:Envelope xmlns:SOAP-ENV=\"http://schemas.xmlsoap.org/soap/envelope/\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\"><SOAP-ENV:Body><ns1:printTicket xmlns:ns1=\"urn:xmethods-printTicket\" SOAP-ENV:encodingStyle=\"http://schemas.xmlsoap.org/soap/encoding/\"><content xsi:type=\"xsd:string[1]\"><![CDATA[" + content + "]]></content></ns1:printTicket></SOAP-ENV:Body></SOAP-ENV:Envelope>";
	var attachment = new Array();
	var quote = new XML;
	quote = doSOAPRequest( url, 'printTicket', xml, null, null, 10, 10, 10, attachment );
	return quote.getFirstChildElement().getFirstChildElement().getFirstChildElement().getNodeValue();
}

[outlance]

Version 0.2 is available now.

It is still unstable.
We have added the usage of variables to templates. Checkout readme.txt in download file.

Environment:

- works with an out-of-the-box SC6.0 and SC6.1/SC6.2
- uses a custom created PHP application. This application uses a PHP SOAP
library (NuSOAP - licensed under GNU Lesser General Public - which means
it can be used as a library together with any commercial application)

For testing you only need internet access and ServiceCenter on your workstation (no installation required)


What does it do?

By pressing the “print” button on an Incident Ticket a browser window is opened. The JavaScript application parses a print template (looks like a smarty template) and calls the PHP SOAP application. The ticket data is displayed in the browser window.

Features planned for V 0.3

- Enhanced formatting of array fields
modification of html template for better printing
- documentation
- later: SOAP SMTP E-Mail, Classic Text E-Mail, Other exporting/interfaces

We need your suggestions for further enhancements!!!

You can use this module free of charge without any warranty as is. As well you can modify it for your needs (check out license details).

I’m courious about any feedback!




check out http://meintool.blogidoo.de

[cschweri]

i have loaded your solution but i geht this error after i pressed the print button:
"Process panel process.option in RAD display encountered error in line 4 (display,process.option)" and it shows a popup with the question: "What executable do you want to launch?"
any Idea before I start to Trace ?

my oob system is on 6.2.2 and my standard browser is firefox.

[outlance]

Hello,

sorry for late reply.
I will check tomorrow on my SC6.2 system and let you know....
Greets from Mannheim,
Lars