Deleting a record; pass an event to Connect-it

[danstenzel]

We have a contact information that is maintained in AssetCenter (4.3.2) that is used in ServiceCenter. We have a Connect-It scenario that passes the updates from AssetCenter to ServiceCenter.

How can a delete be replicated?
Is there an event or something that can be exposed to Connect-It?

[Victor58]

I had the similar problem.
The solution I came up with was to add logical fields to both AC as SC to mark a record for deletion and add these fields to the CiT scenario.
After marking a record in AC the mark was transferred by CiT and in SC there was a schedule running that checked for these marked records once a day and deleted them if the last update of the records was longer then 2 weeks ago.
After the marker was transferred to SC the record in AC could be deleted.
In SC the marked records were not shown to the users so if it was missed I would hear it. And if wanted the record coul easily be copied back to AC.
This has always worked and occasionally saved a lot of work restoring data.
Perhaps this method could work for you to.

[danstenzel]

Thanks Victor. That sounds like an workable solution to a sticky problem

The HP AssetCenter technicians responded to my question about sending a delete to ServiceCenter - but it would involve upgrading to a newer release of AssetCenter.

They basically said you would have to fire some action on pre-delete do update a separate table with the unique key of the record you would like removed from ServiceCenter. Connect-It would scan this custom table and send and event into ServiceCenter and remove the records.

In Asset Center 4.4.1, there is a pre-Delete workflow that can send various information on what is getting deleted. A workflow/script to can monitor pre-Deletes and execute an action (activity) based on the criteria that you specify. Information on pre-delete workflows can be found in the AdvancedUse.pdf document.