I am familiar with SD 5.x, but new to SM 7.0, anyone know how to setup email notification?
It is totally 2 different products!
email notification in SM 7.0
I am familiar with SD 5.x, but new to SM 7.0, anyone know how to setup email notification?
It is totally 2 different products!
Hi,
You can use scsmtp.exe which is developed by HP.I have attached the file.
Regards,
Metin INAN
ITIL certified
Accredited Integration Specialist – HP OpenView Service Management
Hi,
I've got the same need, do you have any info on what do do next ? Where should I start looking/reading to learn how to setup SM 7 to send e-mail notifications. I've went trough every manuals and documentation that I could find and I cannot find a decent how-to to do anything on SM 7...
From what I've read it always mentions eventregister and eventmap for example but without ever making any sense with it.
Thank you
Also struggling to get mail to work...
Have you gotten it to work. I have downloaded and followed the instructions (readme.txt) and I get error messages.Originally Posted by atl_ala
Here is what the log file pushes out:
01/31/2008 16:26:48 pid (3232)(1740) SCEMAIL SMTP Release 1.0.2.0
01/31/2008 16:26:48 pid (3232)(1740) Initializing
01/31/2008 16:26:49 pid (3232)(1740) scauto_connect() failed; Could not connect to remote server
01/31/2008 16:26:49 pid (3232)(1740) Initial connect to ServiceCenter on <localhost.12690> failed, will retry 6 times
01/31/2008 16:26:49 pid (3232)(1740) Retry connection in 10 seconds
01/31/2008 16:27:00 pid (3232)(1740) scauto_connect() failed; Could not connect to remote server
Are you running scsmtp on the same box as the SC server? If not, edit scsmtp.ini and specify the SC server.
Thank you, It's working. The scsmtp is running on the same server yes but I have included in line in the sm.cfg file to start the listner and referenced it in the sm.ini file as well. The line is:
#
# start a listener for SCAuto
#
sm -scautolistener:12690
Regards
OMFortes
Using the Notification Engine to Generate Emails
So far as setting up email notifications once you have SMTP running:
The Notification Engine allows you to configure emails fairly easily. For each module, there are defined notification definitions that identify the messages sent at open, update, close, etc. The engine is used for paging, email, onscreen messages, etc.
Notification Definitions related to Incident Management are prefaced with IM (IM Open, IM Update, etc.) To add a notification to be sent at Incident open, add it to the IM Open Definition. Definitions for the Service Desk/Interactions tickets are prefaced with SM (the module was previously called Service Mgmt), Change Mgmt are ChM, Config are CM, etc.
For each definition, you can add a new notification, specifying:
--the condition under which the message is sent (reference variables in the ticket using $L.file (for the new version of the record being saved) and $L.file.save (the pre-save version if you want to compare to see if an value has changed)
--The message type (email, page, msg onscreen, etc)
--the recipient: this can be an operator ID, contact ID, a field in a ticket with either of those values (e.g. contact.name in $L.file), an assignment group name (either fixed or assignment in $L.file), and fixed email address, etc.
--In the format column, you can specify a format to be used to generate the outbound email--the format must be a base form with no fancy gui form elements.
More information is included in the online help for Service Manager. To access help, you must install the help server (included in the SM7 application install files), start the help server process, and update the SM7 windows client preferences to point to the help server.
I have attached instructions for configuring the Help Server.
You shouldn't have to mess with Event Services (eventin/eventout). While the notification engine actually writes the notifications to the eventout table for the SMTP mail process to retrieve, you do not have to modify anything in that area of the application to configure and manage external email. If you need to troubleshoot problems with email or notifications, then the eventout queue is important. You can also check the queue to see if your notification is working without actually having to send an email (note that it can take a minute or so for a notification to appear in the outbound queue after the related record is saved.)
Last edited by jstagaman; 2008-02-02 at 23:35.
I try to send email notification by Event Services (eventout queue), but I can't do this. Nothing is written to eventout. Anyone know how to do it?
metininan :
I've setuped the scsmtp and received following log in scsmtp.log file:
04/22/2008 20:43:52 pid (2836)(236) Skipping email <evsysseq=0000000000000566> to <susie.supertech@hp.com>
04/22/2008 20:43:53 pid (2836)(236) SMTP server rejected from address <itsm@aaa.com>
04/22/2008 20:43:53 pid (2836)(236) --> 530 Authentication required
the itsm@aaa.com is the smtpuser I set in scsmtp.ini and it's valid. I don't find where I can set password for smtpuser, I think that's the reason of error. However, How can I resolve it? I cannot set empty password for the user in SMTP server.
jstagaman :
Yes, I find there are many email events in eventout, and I find there are evuser/evpswd in eventout file, what're meaning of these? Is the username/password of the smtpuser of scsmtp?
You should be able to setup the SMTP server to not require authentication from specific other servers. Add your SC server to that list. As far as I know, SCSMTP does *not* support SMTP authentication.
Do I need use SCAuto or CIT?
Do I need use SCAuto or CIT? or just using SCSMTP is enough?
SCSMTP is enough if you can setup your SMTP server to accept connections from the server where SCSMTP is installed without authentication.
Otherwise you need to use the other available solutions of which I can only recomment CIT. Primarely because the other solutions with MAPI setup is a pain in the butt to setup.
Thanks for your quick replay, I'll try to setup my SMTP server first.
Does version 1.0.2.0 is the latest version of SCSMTP?
Automatically start SCSMTP
Hi
Can anyone suggest a way to automatically start SCSMTP in the background when SM starts.
I get the listener to start automatically and the mail works when I start SCSMTP from the command line, but I want SCSMTP to start automatically when SM starts
Thanks
Shane
batch file to run at startup?
run scsmtp as service!
http://support.openview.hp.com/selfs...lowReturn=true
using this method you should set smtp_reconnect:1 in scsmtp.ini, since sm will proberly not be up fast enough to scsmpt to connect the first time
/Glen
Last edited by luflog; 2008-08-11 at 11:33.
Hello,
Can anybody tell me something about eventmap and input events registration from email mechanizm? My service manager system has one email account. I would like that every email that comes to sm would generate a smin event. Is it possible? I don't like writing SC_description, SC_type and other lines in every email letter. Any ideas or suggestions would be greatly appreciated.
Thanks in advance
HOWTO: Windows Service SCSMTP
Here's what I documented to create a Windows Service for scsmtp. It works for ServiceCenter and for ServiceManager.
## SC6.2: listener to connect in sc.cfg: scenter -listener:12690
## SM7.0: listener to connect in sm.cfg: sm -scautolistener:12690
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