Thread: SM7 Showstopper Defect (7.00.010 binaries)

Interesting, support did not indicate if this was an issue in only certain OS versions. What is the OS that your SM 7 binaries run on? The two development environments I saw this in were Windows Server 2003 Enterprise Edition.

Also, if it's not too much trouble, can you post the output of your sm -version command (you can always omit IP or other data you don't feel comfortable sharing)?

Thanks!

Here's mine where I can replicate the issue:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\SM700\RUN>sm -version
----HP Service Manager Version/Environment Details-----
Executable name: sm
Version: 7.00.010
Build: 010
System name: 13080
System key: 0x784dfb00
Hardware type: PC
Network hostname: win2003server
Network address: 192.168.64.128
Operating system: Windows Server 2003, Enterprise Edition
OS version: 5.2 Build 3790
--------------------------------------------------

C:\SM700\RUN>

Hello,

I have tried really hard to find the description for SCR 40808 on HP site
(including selfe solve datatbase, etc.).

How you found this SCR - or maybe you just notified HP and they gave you this number but it is not presented anywhere?


I liked so much support.peregrine.com, it was WAY ahead of hp site ....


regards
Artur

Yes, while doing work for one of my clients deploying SM7 I ran into the issue and reported it to HP Support. They were already aware of the issue internally and subsequently provided the SCR number.

I did check the Knowledge Base and didn't find reference to the SCR anywhere, that is largely why I felt compelled to post here and inform others that may have SM7 deployed or those planning deployment.

I don't know that there is really any further information beyond what I've provided above, it is what HP provided when I asked details of the SCR after the number was provided as an existing known defect.

Originally Posted by mogrefy

I did check the Knowledge Base and didn't find reference to the SCR anywhere, that is largely why I felt compelled to post here and inform others that may have SM7 deployed or those planning deployment.

Thank you very much for your information. I hope that HP will provide some patch or new version. We would like to start the SM7 implementation in the near future.

I am really glad you post that bug.

regards
Artur

Hi,

in case you might not know yet - there is a patch of SM 7.01 where this SCR is fixed.
Not available to download, you have to ask HP.

regards
Artur

Originally Posted by tommy

You got to be kidding? Something like this should be available for direct download.

You are right, it should be - but I could not find it.
I am affraid it is not available. I checked 4 days ago and the iso was still
for SM 7.00.

I think I must not tell you how much I am disappointed with HP portal.

regards
Artur