Hi all,
This is my first posting, so go easy with me. Despite having worked with HP Service Desk for many years, I am new to Service Manager.

Simplistically, I'd really like to see a recipe for setting up incoming email using SCAuto Mail. More specifically, I want a user to be able to send an email to a nominated address and for an incident record to be created in SM7.

Ideally, a "standalone" (i.e. not connecting to a major MS Exchange implementation) would be best for me as this is only going to be for demonstration purposes.

Can anyone PLEASE point me in the direction of such a document, help entry or any other resource that could clarify things for me ?

Regards,

Dave.