Updating a closed problem

[tommy]

SC3SP3, application A9901 with a few event applications on A9902

Problem:

When a PMU event updates a closed problem the field flag is set to true causing problems because in default searches on open / closed problems this flag is used resulting in these problems to appear in the open list even if problem.status is closed.

I have tried setting flag=false in the event mapping but that does not work.

Any body else have this problem and know how to overcome it?

[tommy]

I solved the problem myself.

On the PMU event I did following:

On the application notepad I changed the value for the parameter TEXT from UPDATE to $ax.action

On the expressions notepad I added following expressions:

$ax.action="update"
$x=rtecall("rinit", $L.rc, $query, "probsummary")
$x=rtecall("select", $L.rc, $query, $ax.query.passed)
if (problem.status in $query="Closed") then ($ax.action="close")

This means that if an update is received for a closed ticket the event will be processed as a close event instead.