I am a newbie to the ServiceCenter space and currently using 6.2.0.0...
I am creating a simple Java webapp that utlilizes the RetrieveIncidentRequest to return incident details and attachment data for an IM ticket. The primary focus of the webapp is to display the attachment via the browser. Parsing through the RetrieveIncidentResponse I drill down to the AttachmentType object and don't see anything useful. Is there something I am missing? Is there another WebService call that I should be using to actually grab the attachment data? I see a Content ID which looks promising but I have no clue what to do with it, if anything at all.
I am requesting the attachment as follows:
request.setAttachmentInfo(Boolean.TRUE);
request.setAttachmentData(Boolean.TRUE);
Hopefully someone has come across this in the field. Thank you in advance for any light you might be able shed on this subject.
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