scauto mappping in SM7

[njoylif]

Hello All,
I've got SCAuto sending email events into SM7 (showing up in eventin) but for some reason its not generating the tickets. I had it generate 2 in my efforts but don't know what did it b/c they were incidents and I was looking for interactions...
anyways, I created the map for this and the registration for that map in SM7.
I then created the ToSC .map file for this event.
What am I missing??? Also, how do I get it to gen an Interaction vs. and Incident???

Thanks much!

[Artur]

Hi,

every event has its purpose. For example: epmo opens an incident, epmu updates incident. You have to use correct event for interactions (what was it - esmin maybe????)
I do not remember well because I have not used SCAuto for about 3 years.
But if I am not wrong you had to either:
- configure SCAuto so it used correct event
or
- it has nothing to do with SCauto, because it always used the same event,
but in application for that event you had to open the ticket.


hope that helps
Artur

[njoylif]

Thanks for the reply Artur.
I think SM7 uses 1 [eventin] item to bring the emails into the system, but could be wrong...might be my problem.
I went in SM7 and created a map and registered the map. within registration, I'm using app name: axces.email.receive.
I'll try renaming my SCAuto side maps to epmo and see if that opens an incident...let you know.
Again, thanks for the post!