Multi Company feature

[FoxBlue]

Hi,
I'm having difficulty understanding how the multi company feature works. I've turned it on in the system record. This seems to have made the company available on the category forms. So I create a Incident category "Desktop", and the company is say ACME. Format controls also populated to use IM.template. I think I'm missing something else, because the category is available to everyone regardless of the company the contact or support user is associated to.
I was hoping to be able to leverage this feature.

Thanks

[meton00]

I think you should use the folder entitlement. You can enable this in the same place so multi-company. Then you must define Security Folders (in outgoing maintenance) and set the default folder in operator formats (each new document created by this user will be associated with this folder ). The access to the Security Folders You set in Profiles. More info in SM help.

[FoxBlue]

So I guess the company field will not give me what I'm looking for?

I see the SM7 Demo data has the security folders feature setup. How would I get a Category to be only available to 1 or more contact company users?
ie. Comapny A has a Desktop Cat and Company C has a WorkStation Cat, Compay B can use both. The support person recording for all 3 company's is the same person (HELPDESK 1). Once the contact user is entered only the category for that contact is presented.

[Fred]

Hi,

Multi company is not the same as folders. Multi-company is the highest level of data segregation. It can be used with mandanten to prevent a user to see or even choose any other company. You can just parameter the mandanten to point to a specific company or to the $lo.company. The filed company being available in most tables it enables a clean way of segregating data.

Folders is a functionality inherited from SD that enables data segragation withing a company. Unfortunately at present folders only work on transactional tables. For reference data tables some additionnal work will have to be done.

Hope it helps

Cheers

Fred

[jstagaman]

Fox Blue,

In order for Multi-Company mode to segregate data by company, you have to configure Mandanten. As you indicated, enabling multi-company mode resulted in the company pull-down appearing all over the place. It also enabled link conditions to filter the classification/categorization values by company (each company gets all default values plus any company-specific values). But to enable security related to multi-company mode, you need to do additional configuration.

There used to be a white paper on the procedures--I no longer have it but you could search HP support.

[jstagaman]

I found a copy of the doc. It does not discuss the option to use Security Folders, as they did not exist in SC, they are a new feature in SM7. However, Mandanten is more efficient* from a processing perspective, so against a large database, it may have advantages.

*Mandanten restricts the query executed to retrieve records from the database. If you can't see a record due to mandanten, it will not be retrieved from the database when you run a query. Security Folders, on the other hand, retrieve records from the database, then apply filtering at the application layer.

[FoxBlue]

This is great, thanks for the document. I will go over it and try to setup my development environment.

[FoxBlue]

We just received additional information from HP on this.
They sent us the WhitePaper for SM7. I have attached it.

[oioire]

We just received additional information from HP on this.
They sent us the WhitePaper for SM7. I have attached it.

Thanks for this attachment but where are you download this PDF, because I want download the zip file called MSP_Best_PracticesSM7.zip.
Can you attach MSP_Best_PracticesSM7.zip Please ?

Thanks in Advance

[warrenxi]

http://support.openview.hp.com/selfsolve/document/KM434516?searchIdentifier=-7a831d59:11d9430c581:-3b25&resultType=document&documentURL=KM434516&resu ltsURL=/selfsolve/doc
uments&allowReturn=true

[vleguy]

Hi,

I attach "MSP_Best_PracticesSM7.zip"