Outgoing Emails from ServiceCenter with Attachments

[outlance]

Hi

did anybody get outgoing Email with Attachments from ServiceCenter with Connect!IT up and running?

There's no documentation, somebody told me that there should be a way, maybe some (Ex)-Peregrino's know how it works?

Many thanks in advance!

Regards from Germany

Lars Detmers

[Gérard]

Hello Lars,

I have been working about this the last time with Lotus Notes. The issue was to get call generated from E-mail and enclosing attachments where the call agent is supposed to find details information about a request or whatever... I have been testing SC Auto mail after recommandation of Peregrine that should work with SC 4.x and SC Auto 4.x. But I have not been able to get Attachment coming in and I has with scauto mail no support of german characters. So I moved to Connect It 3.0.1. With pmo there was no problem, but only with the scenario "Mail fetch In" with Lotus Notes. With smin I has to wait about 2 innoficial builds from Peregrine and a lot of workaround to get call enclosing attachment. Also without direct and tight support to peregrine, you can forget it... Or try with the inexistent documentation. I have still some problem, but globaly it works now...
Cheers

[tommy]

Hello Lars,

[cut]... Or try with the inexistent documentation. I have still some problem, but globaly it works now...
Cheers

Maybe You could share what You have working and then perhaps we can all solve the remaining problems together. Just a thought.

[Gérard]

Hello Tommy,

I was unfortunately right in the possition of trying scenarios and reporting processing errors... To solve the problem, as I said, I became to the official release of CIT 3.0.1 two suplemmental builds, ant they contained the patchs for this problem (will be in the next release surely). So I had just to modify a little the scdb.cfg and as usually apply the maps. So I cannot share many about this. But I will try to answer any of your question, as far as I can, if you have some...
Gérard