Attachments and Web Services

[fid509]

Hello,

I want to transfer the attachments in an incident to an interaction in another ServiceCenter via Web Services. I read the pdf Best Practices for Publishing and Consuming Web Services with ServiceCenter® and on page 44 there is an example on how it should work. I modified it a bit (see attachemnt) so it would go to interactions instead of incidents. I can read the current incident attachment (I get the name, length and type) and the inetraction is created on the other side but without attachment. There are no error messages. What am I doing wrong here?

SC 6.2.4

Thx,

[mateuszk]

Hi,

in your place I'd try opening the interaction first
and then, in another request (the response will return interaction number
among other fields), attaching the document to it.

I might be off, but it's a known fact that you cannot attach a file
to an interaction before it's assigned an incident.id number.

Let me know if this helps, if not I'll revise my own code for the attachments
and post it here.

[fid509]

Hello,

You are correct but even if try it your way, the attachments are still not present. Help please...

thx,
Geert

[mateuszk]

I haven't seen your library created by WSDL2JS but ...
is there a chance, you're sending requests to 13080 (servlet) listener?

In that case:

ServiceCenter 6.2 JavaScript for WebServices consumption supports attachments only in DIME. Responses of ServiceCenter JavaScript WebServices request with MIME attachments will be ignored.

To use ServiceCenter Javascript to consume ServiceCenter WebServices with attachments, go through the "/sc61server" servlet. For example, to run WSDL2JS to consume IncidentManagement, use "http://<schost>:<port>/sc61server/PWS/IncidentManagement?wsdl".