sm -reportlic saying different things on solaris and windows service manager systems

[Alfredas]

Hello all,

I downloaded licenses which, when executing in windows command "sm -reportlic", says the fallowing:

--- HP Service Manager License Report ---

License Expiration date: 2009/1/28
Server Quiesced State : Allow All Logins
Licensed Module Useage Named(Licensed) Float(Licensed)
IR Expert(Foundation) Enabled
Configuration Management(Foundation) 0( 25) 1( 25)
Desktop Administration(Foundation) 0( 25) 0( 25)
HP SOAP API SDK for SC/SM(Foundation) Enabled
HP SCAuto for HP Network Node Manager(Foundation) Enabled
HP SCAuto for HP Operations (ITO/VPO)(Foundation) Enabled
HP SCAuto for Email(Foundation) Enabled
HP SCAuto for Fax Unix(Foundation) Enabled
HP SCAuto for Pager Unix(Foundation) Enabled
HP SCAuto for Fax Windows(Foundation) Enabled
HP SCAuto for Pager Windows(Foundation) Enabled
Self Service Ticketing(HelpDesk) UnLimited
Incident Management(HelpDesk) 0( 25) 1( 25)
Service Desk(HelpDesk) 0( 25) 1( 25)
Problem Management(HelpDesk) 0( 25) 1( 25)
Scheduled Maintenance(HelpDesk) 0( 25) 0( 25)
Self Service Ticketing(HelpDesk) UnLimited
Service Catalog 0( 25) 0( 0)
Change Management 0( 25) 1( 25)
Request Management 0( 25) 1( 25)
Service Level Management 0( 25) 0( 25)
Contract Management 0( 25) 0( 25)
Asset Contracts Management 0( 25) 1( 25)
Knowledge Management 0( 25) 1( 25)
Knowledge Management ESS 0( 25) 0( 0)
HP SCAuto SDK for MVS(SCAuto) Enabled
HP SCAuto SDK for Unix/Windows(SCAuto) Enabled
HP SCAuto for Tivoli Netview AIX(SCAuto) Enabled
HP SCAuto for Spectrum(SCAuto) Enabled
HP SCAuto for Lotus Notes(SCAuto) Enabled
HP SCAuto for Tivoli Netview OS390(SCAuto) Enabled
HP SCAuto for TBSM(SCAuto) Enabled
HP SCAuto for CA Unicenter AMO(SCAuto) Enabled
HP SCAuto for CA Unicenter TNG(SCAuto) Enabled
HP SCAuto for Tivoli(SCAuto) Enabled
HP SCAuto for Tally NetCensus(SCAuto) Enabled
I see that "HP SCAuto for Email(Foundation) Enabled" what means that I can start the SCAuto service. When I put these licenses on solaris service manager I get this kind of message:

--- HP Service Manager License Report ---

License Expiration date: 2009/1/28
Server Quiesced State : Allow All Logins
Licensed Module Useage Named(Licensed) Float(Licensed)
Configuration Management(Foundation) 2( 25) 0( 25)
Desktop Administration(Foundation) 0( 25) 0( 25)
SOAP API(Foundation) Enabled
SCAUTO/SDK Unix(Foundation) 0( 25)
SCAuto/SDK Windows(Foundation) 0( 25)
Service Catalog(HelpDesk) 0( 25) 0( 25)
IR Expert(HelpDesk) Enabled
Incident Management(HelpDesk) 0( 25) 2( 25)
Service Desk(HelpDesk) 0( 25) 2( 25)
Problem Management(HelpDesk) 0( 25) 1( 25)
Scheduled Maintenance(HelpDesk) 0( 25) 0( 25)
SCAuto/HP Network Node Manager(HelpDesk) 0( 25)
SCAuto/HP Operations (ITO/VPO)(HelpDesk) 0( 25)
Self Service Ticketing UnLimited
Knowledge Management ESS UnLimited
Change Management 0( 25) 2( 25)
Request Management 0( 25) 2( 25)
Service Level Management 0( 25) 0( 25)
Contract Management 0( 25) 0( 25)
Asset Contract Management 0( 25) 1( 25)
Change Management And Change Calendar 0( 25) 0( 25)
Knowledge Management 0( 25) 1( 25)
SCAuto/Netview (AIX/NT)(SCAuto) 0( 25)
SCAuto/SunNet(SCAuto) 0( 25)
SCAuto/SPECTRUM(SCAuto) 0( 25)
SCAuto/Unicenter AMO(SCAuto) 0( 25)
SCAuto/Unicenter TNG(SCAuto) 0( 25)
SCAuto/Tivoli(SCAuto) 0( 25)
SCAuto/Tally NetCensus(SCAuto) 0( 25)
Why the reportlic says different things when putting on different environments? What partner licenses I should put on solaris system to get the SCAuto working? All ideas and suggestions will be greatly appreciated.
Thanks in advance

[tommy]

Report it to HP. The license should be the same regardless of platform.

Have you tried if it works? I have in trhe past seen that something not listed or listed incorrectly is licensed.

[Alfredas]

Thanks tommy for suggestions and ideas. I've already reported this issue to hp. Still waiting for a clue or an idea. I tried to start SCAuto on windows and on Solaris. On windows it worked fine. On solaris when I tried to start this tool, I get an error about missing SCAuto license. I can't even imagine where could be the problem.

[Alfredas]

HP Support gave me the advice how to solve this problem and now "sm -reportlic" shows the same things in Solaris and in windows. Here is a tip from hp:

1 - Your reportlic in Solaris is not correct and in SM 7.01053 it should be (SCAUTO for email enable....). If you have applied the 7.01 patch over a 7.00 install then look in your RUN/lib directory for 7.00 and 7.01 jar files. You should remove the 7.00 jar files. The JVM will load all the jar files in this directory (both the 7.00 and 7.01) and it will end up using the 7.00 java code which is where the license is maintained.

Thank you tommy for trying to help me.