Documentation of web services API

[vincewebb]

Hello
I am a newbie to both Service Center and web services. I've just managed to retrieve an incident from Service Centre for the first time but it took me way too long to figure out how to do it.

I was trying to do what should be the simplest thing. Retrieve an incident for a given incidentID. I wrote a simple Java program to use the Java classes which are auto generated from the WSDL file. What I did wrongly was to nest the incident ID in the wrong place. I was using:

Envelope
Body
RetrieveIncidentRequest
model
instance
IncidentID

To make it work you need:

Envelope
Body
RetrieveIncidentRequest
model
keys
IncidentID

I feel like I have cracked a small part of a big puzzle. Presumably this is not intended to be a puzzle, it should be easy.

I have a copy of HP’s document "Best Practices for Publishing and Consuming Web Services with ServiceCenter" but I have not found anything that describes the API other than the WSDL file. What documentation is there to help anyone understand how the Service Center web services APIs work ?

At the moment I am predominantly interested in IncidentManagement.wsdl but I am sure I will move on to others as well.

Thanks in advance, Vince

[rdg]

You might want to check the Help Server.

What I did was used a tool called SoapUI and played around with the SM7 WSDLs from there.

[bodybuzz]

For me, the trick was to peruse the example code that is sent out with the application. It's not perfect but it at least shows you the order in which to do things..


I have successfully created and updated incidents without issue, if you have any specific questions, let me know and i will see if i can assist.

Good luck!!