Inident Management

[Howsie]

Why when creating an Incident via WS, SM7 does not return an Incident ID. Is this right? It doesn't seem so to me.

I'm confused.

Any pointers?

Many thanks.

[chenrich]

Hello Howsie,

can you tell me which kind of Webservice you are using? In SM7 there are 2 different types of Webservice.

I tested the newer one some time ago with CallMgmt. And as far as I remember I got the CallId back.

In the old-fashioned Webservice the Id is returned in the response Object.

I hope that helped a little bit!

[amonasi]

did your function return values?

are you using the response object model with the field you want to retrieve?

something like (in VB Net)

return response.model.instance.field.toString()

[chenrich]

try the response.key object instead

Today I'll have a look to my old Webservice Application how it really work....

[Howsie]

Sorry for the late reply. This turned out to be a Connect.It issus.

Thanks for your suggestions!