SCAuto Mail Issues

[egar]

Hi All

I am trying to setup SCAuto Mail but I cannot get it to work. Below is my ini file and my log.

events:1
usemaps:1
event_map_dir:EventMap
server:mail.busgateway.is.co.za.12690
profile:Gallium
log:scmapi.log
savesent:1
clean:1
keepmail:1
mapi_mailserver_reconnect:1
reconnect_interval:300
sc_reconnect:1


08/27/2008 12:11:47 pid (4288)(5620) The SCAutomate Mail service is starting...
08/27/2008 12:11:47 pid (4288)(5620) SCMapiSrv.exe (Linked: Thu Oct 18 20:53:04 2007) started
08/27/2008 12:11:47 pid (4288)(5620) SCAUTO.DLL version is SCAuto SDK 4.0.0, built Oct 18 2007 11:52:11
08/27/2008 12:11:47 pid (1024)(356) SCAuto Mail Version 4.0.2
08/27/2008 12:11:47 pid (1024)(356) MAPI error in function open_default_store:OpenMsgStore - MAPI_E_FAILONEPROVIDER
08/27/2008 12:11:47 pid (1024)(356) result code: 8004011d, error code: 285
08/27/2008 12:11:47 pid (1024)(356) The file C:\Documents and Settings\Gallium\Local Settings\Application Data\Microsoft\Outlook\Outlook1.pst is in use and could not be accessed. Close any application that is using this file, and then try again.
08/27/2008 12:11:47 pid (1024)(356) in Personal Folders
08/27/2008 12:11:47 pid (1024)(356) Open:Could not open default message store.
08/27/2008 12:11:47 pid (1024)(356) Could not login to profile.
08/27/2008 12:11:47 pid (1024)(356) Terminated.
08/27/2008 12:11:47 pid (4288)(5620) Background process 1024 SCMapi died!

I am concerned about the Microsoft Office Outlook issue in the log, also if I try to open Outlook I get a similar error and outlook will not open. If I have not tried to start SCAuto Mail Outlook opens fine.

Any help will be greatly appreciated

[harn145]

The issue is (at least) with your outlook pst file. What does the log file look like when you reboot, not open outlook, and start mail right away?

[egar]

I'm reboot, and start SCauto, its start successfully.
----
scmapilog:

03/19/2009 14:35:07 pid (6116)(6124) The SCAutomate Mail service is starting...
03/19/2009 14:35:07 pid (6116)(6124) SCMapiSrv.exe (Linked: Thu Oct 18 22:53:04 2007) started
03/19/2009 14:35:07 pid (6116)(6124) SCAUTO.DLL version is SCAuto SDK 4.0.0, built Oct 18 2007 11:52:11
03/19/2009 14:35:07 pid (6128)(6132) SCAuto Mail Version 4.0.2
03/19/2009 14:35:07 pid (6128)(6132) Initializing...
03/19/2009 14:35:07 pid (6128)(6132) Started as a service: Yes
Cmdline args:
-processID:1
scmapi.ini file:
numberof_retry_connect:10
reconnect_interval:120
gui:1
sc_reconnect:1
savesent:1
mapi_mailserver_reconnect:1
keepmail:1
debug:2
log:scmapi.log
profile:Outlook
server:192.168.3.44.12690
event_map_dir:EventMap
usemaps:1
events:1
03/19/2009 14:35:07 pid (6128)(6132) Logon information: MAPI Profile: Outlook, account: SM7\prossolov
03/19/2009 14:35:07 pid (6128)(6132) Open:MAPIInitialize OK....
03/19/2009 14:35:07 pid (6128)(6132) Open:MAPILogonEx OK....
03/19/2009 14:35:07 pid (6128)(6132) Open:OpenAddressBook OK....
03/19/2009 14:35:07 pid (6128)(6132) Service Provider: Personal Folder, Display Name: Personal Folder.
03/19/2009 14:35:07 pid (6128)(6132) open_default_store:OpenMsgStore OK....
03/19/2009 14:35:07 pid (6128)(6132) Logged on to MAPI successfully.
---
But in this case I cant use MS Outlook.
I get Outlooks error:
"The file C:\Documents and Settings\Gallium\Local Settings\ApplicationData\Microsoft\Outlook\Outlook 1.pst is in use and could not be accessed. Close any application that is using this file, and then try again".

[harn145]

That is correct. Only one can use the system. So either you or SCauto.

[egar]

How email messages will be send if MS Outlook is not started?

[harn145]

The application will start an email connection using your pst file, and should be able to send them that way.

[egar]

Thanks foryou help harn145. But what kind of type email server i must use (POP3, IMAP,Microsoft exchange server) its important? I'm use POP3 and email not sended.

[harn145]

POP3 typically requires a "manual" connection, which would mean email will not be sent until you open it up on the desktop as a foreground application. If you can configure your outlook (using the user that to whom's Mapi you're connecting) to connect periodically to your pop3 account automatically, it should work.

[glg]

Are you trying to send mail or also receive mail?

If just sending, I'd suggest using scsmtp. Doesn't require the MAPI crap, much faster to setup and easier to use. Search for existing threads on it here.

[abernays]

POP3 typically requires a "manual" connection, which would mean email will not be sent until you open it up on the desktop as a foreground application. If you can configure your outlook (using the user that to whom's Mapi you're connecting) to connect periodically to your pop3 account automatically, it should work.

We are using SM 7.10 with SCAuto 4.0.2 with a POP3 account

When started, SCAuto is not automatically getting emails from the server. How do I set SCAuto get emails automatically?

Thanks