Is possible with SCauto to update and close a ticket via email, I need this because I have to create incidents from Service Desk to Service Manager and update the ticket on both platforms.
In case this is not possible, I suggest that solution.
Question about SCauto 4.0.2
Is possible with SCauto to update and close a ticket via email, I need this because I have to create incidents from Service Desk to Service Manager and update the ticket on both platforms.
In case this is not possible, I suggest that solution.
It is possible to both update and close a ticket via email using SCAuto. The SC_Type would be pmu for update and pmc for close.
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