Get.resources attachments not getting to SC

[casper]

Get.Resources 4.2.3
SC 6.1.3

Recently, any attachments that are being sent from Get.Resources to SC are not being attached to the ticket. I see the attachments are being saved in the attachment folder on the OAA server. Any ideas on what I should look at to solve the issue.

[Artur]

There is a servlet which takes the data from that directory and places them into SC.
I never had an issue with that servlet and because of so I do not remember if I was
able to restart it.
I would start to check:
- Tomcat processess (did you restart it ?)
- eventually (probably will not help, but just in case): eventin (too many of them ?)
- see archway.log but Tomcat logs as well - in case of problem with servlet, there might be something

To nail down the problem, I suggest:
- restart Tomcat and SC and see if it help
- connect your Get.resources to demo db of SC - if it works, then problem is with Get.resources
- do contrary: connect OOB Get.resources with copy of production SC
if works - then problem is with Get.resources

regards
Artur