We have a running SCAuto OVO bi-directional integration with SM7 using OVO TTI interface.

1. OVO messages are created manually in OVO TTI interface
2. SM7 updates SM7 Incident ticket ID in OVO
3. SM7 acknowledges the OVO message after the incident is closed in SM7

In SCAuto event.ini the following user is configurated for TTI

[ TTI_CONFIG ]
OPC_USER=opc_adm

Everything works fine, except 3.)
The OVO message cannot be acknowledged by SCAuto, because the OVO message is owned by a different user than "opc_adm".

In our OVO installation we have two different users - let's say "user_a" and "user_b" - who may own such messages.

Maybe somebody can answer my questions (the guy who has done the installation is not available for the next 2 weeks

1. Can we configure the event.ini or something else so that the "acknowledge" that we create with SCAuto --> OVO will be sent with 2 different users (maybe we separate both over evuser)?
2. ... or do I need to install SCAuto twice and send only OVO Messages from "user_a" with first installation and OVO Messages from "user_b" with second installation (for ex. using different SM7 event types)?

Thx very much in advance for any hint!

Lars