Event Managing

[gbalas]

Hello All !



One little question about event management within ServiceCenter :



Is it possible to force the execution of an action like "Fill" (which button id is 9) when opening a Call Log or saving it ?



Thanx a lot for your help.



Guillaume

Service Management Consultant

[tommy]

Yes that is possible using the fill.fc rad application.



On the subroutines in formatctrl you add following.

application: fill.fc

NAMES           VALUES

record          $file

text            owner.name

string1         cc.incquick

string1 is the name of the link

text is the name of the field



Then you just need to put in the excute conditions as you need.