designing event map in e problem open set

[sigtb02]

I am having difficulty sending my company , product.type and ref.no fields from getit to service center here is my archway log content :

[jcp-119 09:31:47 2879731037715709921] Search Completed: 1 found
[jcp-119 09:31:47 2879731037715709921] Finished script: object=service, method=validate, time=0.203 seconds
[jcp-119 09:31:47 2879731037715709921] Executing script: object=service, method=newTicket
[jcp-119 09:31:47 2879731037715709921] Executing document insert: Problem
[jcp-119 09:31:47 2879731037715709921] Executing script: object=schema.problem, method=scPreprocess3
[jcp-119 09:31:47 2879731037715709921] Finished script: object=schema.problem, method=scPreprocess3, time=0.0 seconds
[jcp-119 09:31:47 2879731037715709921] Sending event: <?xml version="1.0"?><epmo>
<category>Matériel</category>
<subcategory>Intermédiaire</subcategory>
<contact.name>FAPAQ</contact.name>
<_DOLLAR_ax.field.name>asdfasdfasdf</_DOLLAR_ax.field.name>
<problem.status>Open</problem.status>
<assignee.name>COGNICASE</assignee.name>
<assignment>COGNICASE</assignment>
<priority.code>90</priority.code>
<ProductType>TPV</ProductType>
<Company>FAPAQ</Company>
<Dgsignoref>1234567890</Dgsignoref>
</epmo>

[jcp-119 09:31:48 2879731037715709921] Unable to set event field: ProductType
[jcp-119 09:31:48 2879731037715709921] Unable to set event field: Company
[jcp-119 09:31:48 2879731037715709921] Unable to set event field: Dgsignoref[jcp-119 09:31:52 2879731037715709921] Executing Document Search:Problem
[jcp-119 09:31:52 2879731037715709921] Executing script: object=schema.problem, method=scPreprocess3
[jcp-119 09:31:52 2879731037715709921] Finished script: object=schema.problem, method=scPreprocess3, time=0.0 seconds
[jcp-119 09:31:52 2879731037715709921] Executing SC Query: SELECT number,logical.name,assignment,category,subcategor y,contact.name,brief.description,brief.description ,caller.id,opened.by,resolution,problem.status, update.action,action,assignee.name,assignment,open .time,ticket.owner,priority.code,SiteCategory,Prod uctType,ProblemType,Severity,Company, Dgsignoref,contact.name,contact.name FROM probsummary WHERE (number LIKE 'IM13871%') (0,-1)
[jcp-119 09:31:52 2879731037715709921] Value not found for SiteCategory
[jcp-119 09:31:52 2879731037715709921] Value not found for ProductType
[jcp-119 09:31:52 2879731037715709921] Value not found for ProblemType
[jcp-119 09:31:52 2879731037715709921] Value not found for Severity

[fid509]

Do you have the specified fields defined in your epmo event map? I remember having the same kind of error when I defined a field in the schema but not in the event map of SC.

[sigtb02]

How do they corresponde 1st field with 1st ?

[fid509]

I don't know. I've looked at that also but I cannot find it. Where in the map you place your fields is not important. Only the name has to be the same. So if your field is not there, simply add it to the end of the map and it will work.

[sigtb02]

Sorry for the late response, need more detail on you're response.

Which map's are refering to :

The "problem open" or "e problem open" event map's ?

[fid509]

It says so in the log file:
[jcp-119 09:31:47 2879731037715709921] Sending event: <?xml version="1.0"?><epmo>

epmo is for the "e problem open" event map (as Input type)

[tommy]

<ProductType>TPV</ProductType>
<Company>FAPAQ</Company>

Shouldn't the names be exactly like in the dbdict?

Like this:

<product.type>TPV</product.type>
<company>FAPAQ</company>

Or have You created Your own fields?

[fid509]

If so, you should correct your problem schema file in Get-Studio. Look if the fields in the derivation part are having the same name as in SC. As you already know, SC and Get-It are case sensitive and a point does make a difference.

[sigtb02]

For the time being i am awaiting for a temporary authorisation file, to permit me to edit with getit studios.

[fid509]

You're in luck, the schema files are simple XML files and can be edited in notepad. Look for a file called problem.xml and change manually.