Connect.It with connection to 2 ServiceCenter servers

[tommy]

Officially it is not possible to connect 2 servicecenter servers together via Connect.It



However it is possible to fool Connect.It by forcing Connect.It to threat one of the servers as V3 and the other server as V4.



I have not yet encounted any problems doing that.



Regards Tommy

[Gérard]

Hello Tommy,



I am very interested in your ConnectIt scenario for mails in event out and in event in. As well spliting Body of message, constructing new maps, with retrieved fields. I worked with Cit 2.6 to migrate from TSD and now I use Cit 3.0.1 for TEC and TIM. Could you send me some of your scenario and docs if available. I have a challenge with Lotus Notes and have to chooseeither to use Cit 3.0.1 or SCauto Mail....



Thanks, Gérard

[tommy]

Currently I don't have any scenarios for incomming mails because we are no longer allowed to use POP3 accounts for incomming mails.



As for outgoing mails the scenario is very basic with no special processing. But I don't have it at home.



Maybe if you tell me what you need to know I can answer your questions.



As for choosing between Connect.It and SCAuto mail I have no doubts and would choose Connect.It. It is much easier to setup and is more stable.



We are also using Lotus Notes as our mail provider and when we started to send outgoing mails with SCAuto Mapi mail we had problems with danish national characters causing the mails to be truncated. Peregrine could not solve the problem so we got Connect.It instead.

[Gérard]

Hello Tommy,



thanks for your reply... I have Lotus Notes 4.6, so I guest I will have the same Problem with german Characters by using sc auto mail :sad...

I want to trigger a incident in SC, wenn some Mail are adressed to Notes. I want to retrieve some Fields out of the Mail Body, like wo send the mail originally, his departement, his cost center etc... I am thinking to absolutely create some Forms in Lotus Notes. But some users are not wondering about my idea. Is there a posiibility to regular expression in Lotus or Connect It for Lotus Notes.

Did you have experience with scauto mail? How are the Notes maps looking like in Cit?



Cheers, Gérard

[tommy]

With Connect.It incomming mail, the format must be in XML.



The mail should be formatted something like this:

<Incident>

        <ContactName>tommy</ContactName>

        <Description>Description|New line... ;o&#41;</Description>

        <AffectedItem>asset id</AffectedItem>

        <Type>software</Type>

                <MdBriefDescription>Brief description</MdBriefDescription>

</Incident>

To this You need a DTD to tell connect.it how to read the xml format it could look something like this (example does not correcpond exactly to above mail example):

<!ELEMENT Incident &#40;ContactName?,Description?,AffectedItem?,Type?,MdCompany?,MdFunction?,MdSubFunction?,MdHelpdesk?,MdCompanyBill?,MdHdteam?,MdBriefDescription?&#41;>

<!ELEMENT ContactName &#40;#PCDATA&#41;>

<!ELEMENT Description &#40;#PCDATA&#41;>

<!ELEMENT AffectedItem &#40;#PCDATA&#41;>

<!ELEMENT Type &#40;#PCDATA&#41;>

<!ELEMENT MdCompany &#40;#PCDATA&#41;>

<!ELEMENT MdFunction &#40;#PCDATA&#41;>

<!ELEMENT MdSubFunction &#40;#PCDATA&#41;>

<!ELEMENT MdHelpdesk &#40;#PCDATA&#41;>

<!ELEMENT MdHdteam &#40;#PCDATA&#41;>

<!ELEMENT MdCompanyBill &#40;#PCDATA&#41;>

<!ELEMENT MdBriefDescription &#40;#PCDATA&#41;>

The best thing for you to do is to get a test license from Peregrine and start playing with it, it is relatively easy.

[Gérard]

Hello Tommy,



I have been trying first with Cit Connector to lotus Notes. I was discouraged with the first errors, I was unable to connect to my well functioning Notes Server with the error "unable to load vim32.dll", which is the binary for the vim Protocol used by Lotus Notes. Later I heard from Peregrine that there is some Problem by loading mail attachments with cit. I was turned since on scauto mail... That is why. I agree with you that cit is more easier to use....



Cheer