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Thread: CIT can't see the problem file

  1. #1
    Administrator tommy's Avatar
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    Default CIT can't see the problem file

    When configuring the SC connector produced documents it is not possible to see the entire problem file. Only the field NUMBER and ATTACHMENTS are listed.

    Anybody seen this before?
    Best regards Tommy
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  2. #2
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    Which version are U running?
    //Tommy

  3. #3
    Administrator tommy's Avatar
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    3.0.1 and 3.1.0 tested against both SC3SP3 and SC5.0.1
    Best regards Tommy
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  4. #4
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    Tested with SC4.1.1 and CIT 3.1.0 and I have the same as you (only number and attachment), can´t you use the probsummary instead, there you have all fields....

    //Tommy

  5. #5
    Administrator tommy's Avatar
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    No that is the problem on SC3 I do not have al the fields in probsummary (they are in SC3 only required in probsummary if the field should go on a QBE or be part of a query).


    I may end up having to add all fields to probsummary and run a build :evil:
    Best regards Tommy
    Blog - - ITIL certified - Accredited Integration Specialist – HP OpenView Service Management

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  6. #6
    Administrator tommy's Avatar
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    I received following from Peregrine that should solve the problem.

    Edit the file config\sc\scdb.cfg

    Find

    Code:
       
      { STRUCT problem
        MODEIN = 0
        NODETYPE = TABLE
    
        // Add all elements used for join as mandatory fields
        { STRING number
          MANDATORY  = 1
        }
        {
          ATTRIBUTE AllFields Exception = number 
        }
        { ARRAY attachments
          CIRCULAR   = ATTACHMENT_TEMPLATE_TABLE
          NODETYPE   = BLOB
          BLOBTYPE   = 5
          BLOBFORMAT = SC
          APP        = problem
          PIFLINK    = @{..number}
        }
      }
    replace with

    Code:
      { STRUCT problem 
        MODEIN = 0 
        NODETYPE = TABLE 
    
        // Add all elements used for join as mandatory fields 
        { STRING number 
          MANDATORY = 1 
        } 
        { ATTRIBUTE AllFields 
          Exception = number 
        } 
        { ARRAY attachments 
          CIRCULAR = ATTACHMENT_TEMPLATE_TABLE 
          NODETYPE = BLOB 
          BLOBTYPE = 5 
          BLOBFORMAT = SC 
          APP = problem 
          PIFLINK = @{..number} 
        } 
      }
    Best regards Tommy
    Blog - - ITIL certified - Accredited Integration Specialist – HP OpenView Service Management

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