Has anyone had any experience using Connect-IT to open/update Problem Tickets in ServiceCenter from Tivoli Events.
We have installed/configured the Connect-It software on our Tivoli Server and and have been unable to see any events in Connect-IT.
Connect-IT 3.1 and Tivoli Event Console
Has anyone had any experience using Connect-IT to open/update Problem Tickets in ServiceCenter from Tivoli Events.
We have installed/configured the Connect-It software on our Tivoli Server and and have been unable to see any events in Connect-IT.
I have no experience with that specific connector.
What does the Connect.It document log say when You run the scenario?
Are You sure the TEC connector is producing documents?
Tivloi TEC Connector
Connect-IT shows it is receiving nothing.
My Tivoli Expert say's the events are being generated and sent, no error messages.
My next step is to get a network person to put sniffer on the network and see if anything is being sent between the TEC Server to Connect-IT Server.
Connect answers Tivoli TEC
we have realized the connection between TEC and Servicecenter with ConnectIt, it was hard work and needs a lot of understanding of the tec.
The functions we have implemented are:
- open an Incident with a TEC-event (not all events only someones who are defined in specific classes),
- closing the incident in SC and also closing the event in the TEC,
- closing the event from the tec and also closing the incident in SC
If you need some Information please send me your Emailadress, perhaps i cann tell you more.
I am interested in this and want to hear more. My emailaddress is stj@pbs.dk. We are running TEC 3.7.1 and SC 3.0 SP9 A9901 on AIX (soon we will upgrade to SC 5) and we have CIT 3.1.0. Build 2632 running on Windows NT 4.
/Steen
I did try it a couple of months ago and had it working out of the box with no problems. But since we already had an integration solution between TEC and TSD I ran into problems trying to replace that one with the TEC Connector, so I had to "look behind the curtains" and found out that the function of the Connector is straight forward, really: it takes the environment variables containg the event slots, packs them into an XML file and transmits this document with a socket connection to a socket listener in the TEC Connector.
So why should I not take the environment variables myself, create a delimited text file with the slots, collect this file using a delimites text connector with ftp and save the money :-)
/ Claus
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