notification routine

[jeppegotha]

hi,
i have created a routine for our users so they can define themselfes if they want an email when a ticket is assigned to them personal or to one of their assignmentgroups.
See screendumps to get an idea.
If you want the code let me know.

[tommy]

Nice idea.

Maybe it could even be extended to allow the user to enter a schedule, so no emails are sent during vacation etc.

[jeppegotha]

Nice idea.

Maybe it could even be extended to allow the user to enter a schedule, so no emails are sent during vacation etc.

I think thats a brilliant idea but I will wait telling that idea to my users because I have allready lots of thing to do - and I am sure that they want that idea implemnted if they hear about it :lol:

[tommy]

Yes I know it.

Wednesday I implemented a Quick template system for calls similar to the one You have posted screens from.

They loved it but ofcourse they asked can't we do this - can't we do that and so on

It took me approx 3 hours of work to make that but the benefit is huge. If our helpdesk agents can save 20 seconds on each call then that is the same as one man-year of work!


Yes I know You are going to say that 3 hours is long time but You try and figure out our asset structure :wink: field on field, different mandatory fields depending on choices made etc.

[rmillm1]

Could you send me your code.

[Nosnibor35]

hi,
i have created a routine for our users so they can define themselfes if they want an email when a ticket is assigned to them personal or to one of their assignmentgroups.
See screendumps to get an idea.
If you want the code let me know.

jeppegotha - what a great idea. I take it this would work fine on SC 6.2?

If so, could you send me the code please.

Thank you

Martin

[dev01]

I wouldn't mind seeing this code. Will it work for SC 6.2?