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Thread: Get.Answers 4 problems

  1. #1
    Administrator tommy's Avatar
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    Default Get.Answers 4 problems

    I am trying to test Get.Answers 4.


    I have installed Oracle on server 1.
    I have installed Get Answers typical installation on server 2.
    I have installed Search engine and file server on server 3.

    Oracle client have been installed on server 2 and 3 and the connection tested fine.

    The tablespace and rome user has been created as instructed in the installation guide on page 28-30

    The search engine test on page 41 works fine.

    However the reindex of all documents as instructed on page 205-206 fails with following errors:

    ORACLE error detected:
    ORA-00942: tabel eller view findes ikke


    Source: rdb_exec_ora

    SELECT TITLE, TO_CHAR(LKMDOCUMENTID), FILENAME, FILENAME,
    TITLE, SUMMARY, TO_CHAR(LKMDOCUMENTID), TO_CHAR(LKMDO
    CTEAMID), PUBLISHED, WorkflowTriggerValue, to_char(CREATION
    DATE, 'mm/dd/yy'), to_char(EXPDATE, 'mm/dd/yy'), SEMANTICTYPE,
    FORMAT, SYSTEM, COMPONENT, ITEM, METHOD,
    FLEX0, FLEX1, FLEX2, FLEX3, FLEX4, FLEX5,
    FLEX6, FLEX7, FLEX8, FLEX9, FLEX10, FLEX1
    1, FLEX12, FLEX13, FLEX14, FLEX15, FLEX16,
    FLEX17, FLEX18, FLEX19, FLEX20, FLEX21,
    FLEX22, FLEX23, FLEX24, to_char(FLEXDATE0, 'mm/dd/yy'),
    to_char(FLEXDATE1, 'mm/dd/yy'), to_char(FLEXDATE2, 'mm/dd/yy'),
    to_char(FLEXDATE3, 'mm/dd/yy'), to_char(FLEXDATE4, 'mm/dd/yy') FROM Km
    Document

    All records have been submitted to the document handler.


    I can login to admin panel but cannot find the Notification Services administration module and import the work hours as instructed on page 208.

    When trying to register a new user I get an error saying that I could not register a user.

    The archway log is attached.
    Attached Files
    Best regards Tommy
    Blog - - ITIL certified - Accredited Integration Specialist – HP OpenView Service Management

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  2. #2
    Senior Member fid509's Avatar
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    Default

    But you ARE the System Administrator

    Code:
    [The Extension 'log' was deactivated by an board admin, therefore this Attachment is not displayed.]

  3. #3
    Administrator tommy's Avatar
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    Default

    It just means that You have to download it to view it.
    Best regards Tommy
    Blog - - ITIL certified - Accredited Integration Specialist – HP OpenView Service Management

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